Submit Your Complaints/Suggestions

CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
1 + 4 = Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.

For Complaints and Suggestions

We take pride in our ability to deliver the excellent customer service by focusing on a pleasant customer experience. However, if you have any complaints or suggestions, we have a dedicated Centralized Complaint Management Cell (CCMC) in place to effectively manage your complaints and suggestions.

You may submit your complaints or suggestions by below means of communications.

POST US

Centralized Complaint Management Cell, NRSP Microfinance Bank Limited, University Road, Bahawalpur

CALL US ON:

EMAIL US:

Toll Free: 08000-NRSP (6777)

UAN: (+92-62) 111- 011-011

complaints@nrspbank.com

FAX US

SUBMIT ONLINE COMPLAINTS

Submit your complaints through Fax no. (+92-62) 280051

https://www.nrspbank.com/complaints-suggestions

COMPLAINT FORM

DROP IN COMPLAINT BOX

You may lodge your complaint through complaint form available in our bracnhes.

Drop your complaints in dedicated box placed in our branches.

Despite our best efforts, if you are not satisfied with our complaint resolution, you can contact State Bank of Pakistan.

ADDRESS:

Banking Conduct & Consumer Protection Department, State Bank of Pakistan, I.I. Chundrigar Road, Karachi

Phone: 021-111-727-273

Email: cpd.helpdesk@sbp.org.pk

 

How do we resolve consumer grievances?

Any complaint received through above means is acknowledged within two (2) working days. The aggrieved consumer is communicated with expected resolution time and complaint ID; through this ID consumer can contact our 24/7 available call center to get the updated status of the complaint.

The role of CCMC is to create bridge between customers and relevant banking departments and to ensure resolution of all minor grievances within seven (7) working days. For major grievances, the time of complaint resolution may exceed fifteen (15) working days. In case of fraud related complaints, complaint resolution can take up to thirty (30) working days. In case of resolution time exceeding the above defined timelines, the complainant is notified through message every ten (10) working days till the complaint is resolved. The complainant gets the final reply through recorded phone call/message.