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Consumer Grievances Handling Mechanism CGHM

Complaint Data 2024

Description Count
Total Number of Complaints Received During 2024 3081
Total Number of Complaints Received Directly at NRSP MFBL 2902
Total Number of Complaints Received Through SBP 38
Total Number of Complaints Resolved During 2024 3039
Total Number of Complaints Open on 31st Dec 2024 42
Average Resolution Time 3.5 BDs 97%
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