Consumer Grievances Handling Mechanism CGHM
Complaint Data 2023
| Description | Count |
| Total Number of Complaints Received During 2023 | 4688 |
| Total Number of Complaints Received Directly at NRSP MFBL | 4567 |
| Total Number of Complaints Received Through SBP | 121 |
| Total Number of Complaints Resolved During 2023 | 4671 |
| Total Number of Complaints Open on 31st Dec 2023 | 17 |
| Average Resolution Time | 3.072898 |
