Dear Customers, NRSP Bank Never obtains ATM card numbers, PIN or any other details on emails, websites or phone calls. Please avoid sharing details via these modes.

We take pride in our ability to deliver the excellent customer service by focusing on a pleasant customer experience. However, at some point there could be a reason for dissatisfaction and customer grievance that is not addressed. Thus, in order to ensure customer’s grievances are properly addressed, we have in place a Centralized Complaint Management Cell (CCMC) at our Head Office that will ensure the resolution of issues/concerns in a timely manner and we have proper complaint and redressed mechanism for resolving the complaints related to misreporting in ECIB.




You may submit your complaints or suggestions through following means:


    Centralized Complaint Management Cell, NRSP Microfinance Bank Limited, University Road, Bahawalpur.


    Toll Free: 080006777

    UAN: 062-111-011-011

    Alternate Number: 051-2650004

  • FAX US:

    Submit your complaints through Fax no. (+92-62) 2280051




    You may lodge your complaint through complaint form available in our branches.


    Drop your Complaints in Dedicated Complaint Boxes available in our Branches/ATM Vestibule.

  • State Bank of Pakistan:

    Despite of our Best efforts if you are not satisfied with our resolution, you can also contact State Bank of Pakistan through following means.

    Banking Conduct & Consumer Protection Department, State Bank of Pakistan, I.I. Chundrigar Road, Karachi.
    Phone: (+92-21) 111-727-273
    Fax No. 021-99221160

  • Sunwai Portal:

    Despite of our utmost efforts to settle your issue if you are
    still not satisfied with the outcome of your complaint, you may
    also registered a complaint through Sunwai Portal available on
    below mentioned link


  •  NRSP MFBL Complaint Process:

  • Complaints received at NRSP MFBL CCMC will register your complaint and acknowledge within 48 working hours via SMS/Letter/Email or Call.
  •  CCMC will investigate and resolve the complaint in coordination with concerned unit.
  •  Once Customer’s Complaint is investigated and resolved, CCMC will inform the customer about its resolution via Recorded Call/SMS/Letter or Email and close the complaint.
  •  Customer may also inquire his complaint status from our 24/7 Helpline.
  •  If Complaint is not resolved by end of 10th working day, an interim response will be provided through SMS.
  •  As per the State Bank of Pakistan guidelines, maximum resolution time for customer complaints is 7 working days for Minor, 15 working days for Major  and 30 working days for     Fraud related complaints.
  • For ATM/POS/Utility Bills Transaction/Dispute Turnaround Time of relevant entity/vendor will be followed.

Complaints & Suggestions

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