Dear Customers, NRSP Bank Never obtains ATM card numbers, PIN or any other details on emails, websites or phone calls. Please avoid sharing details via these modes.

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We take pride in our ability to deliver the excellent customer service by focusing on a pleasant customer experience. However, at some point there could be a reason for dissatisfaction and customer grievance that is not addressed. Thus, in order to ensure customer’s grievances are properly addressed, we have in place a Centralized Complaint Management Cell (CCMC) at our Head Office that will ensure the resolution of issues/concerns in a timely manner.

 

You may submit your complaints or suggestions through following means:

  • POST US

    Centralized Complaint Management Cell, NRSP Microfinance Bank Limited, University Road, Bahawalpur.

  • CALL US ON:

    Toll Free: 080006777

    UAN: 062-111-011-011

    Alternate Number: 051-2650004

  • FAX US:

    Submit your complaints through Fax no. (+92-62) 2280051

  • EMAIL US:

    complaints@nrspbank.com

  • SUBMIT ONLINE COMPLAINT FORM:

    www.nrspbank.com/complaints-suggestions

  • COMPLAINT FORM:

    You may lodge your complaint through complaint form available in our branches.

  • DROP IN COMPLAINT BOX:

    Drop your Complaints in Dedicated Complaint Boxes available in our Branches/ATM Vestibule.

  • State Bank of Pakistan:

    Despite of our Best efforts if you are not satisfied with our resolution, you can also contact State Bank of Pakistan through following means.

    Banking Conduct & Consumer Protection Department, State Bank of Pakistan, I.I. Chundrigar Road, Karachi.
    Phone: (+92-21) 111-727-273
    Fax No. 021-99221160
    Email: cpd.helpdesk@sbp.org.pk
               donations.dams@sbp.org.pk 

 

  •  NRSP MFBL Complaint Process:

  • Complaints received at NRSP MFBL CCMC will register your complaint and acknowledge within 48 working hours via SMS/Letter/Email or Call.
  •  CCMC will investigate and resolve the complaint in coordination with concerned unit.
  •  Once Customer’s Complaint is investigated and resolved, CCMC will inform the customer about its resolution via Recorded Call/SMS/Letter or Email and close the complaint.
  •  Customer may also inquire his complaint status from our 24/7 Helpline.
  •  If Complaint is not resolved by end of 10th working day, an interim response will be provided through SMS.
  •  As per the State Bank of Pakistan guidelines, maximum resolution time for customer complaints is 7 working days for Minor, 15 working days for Major  and 30 working days for     Fraud related complaints.
  • For ATM/POS/Utility Bills Transaction/Dispute Turnaround Time of relevant entity/vendor will be followed.

Complaints & Suggestions

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