We take pride in our ability to deliver the excellent customer service by focusing on a pleasant customer experience. However, if you have any complaints or suggestions, we have a dedicated Centralized Complaint Management Cell (CCMC) in Place to effectively manage your complaints and suggestions.
You may submit your complaints or suggestions through following means:
Centralized Complaint Management Cell, NRSP Microfinance Bank Limited, University Road, Bahawalpur.
CALL US ON:
Toll Free: 080006777
Submit your complaints through Fax no. (+92-62) 2280051
SUBMIT ONLINE COMPLAINT FORM:
You may lodge your complaint through complaint form available in our branches.
DROP IN COMPLAINT BOX:
Drop your complaints in dedicated box placed in our branches.Despite our best efforts, if you are not satisfied with our satisfied with our complaint resolution, you can contact State Bank of Pakistan through following means:
Banking Conduct & Consumer Protection Department, State Bank of Pakistan, I.I. Chundrigar Road, Karachi.
Phone: (+92-21) 111-727-273
Fax No. 021-99221160
How do we resolve consumer grievances?
Any complaint received through above means is acknowledged within two (2) working days. The aggrieved consumer is communicated with expected resolution time and complaint ID; through this ID consumer can contact our 24/7 available call center to get the updated status of the complaint.
The role of CCMC is to create a bridge between customers and relevant banking departments and to ensure resolution to all minor grievances within seven (7) working days. For major grievances, the time of complaint resolution may exceed fifteen (15) working days. In case of fraud related complaints, complaint resolution can take up to thirty (30) working days. In case of resolution time exceeding the above-defined timelines, the complaint is notified through message every ten (10) working days till the complaint is resolved. The complaint gets final reply through a recorded phone message.