Dear Customers, NRSP Bank Never obtains ATM card numbers, PIN or any other details on emails, websites or phone calls. Please avoid sharing details via these modes.

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FAQ

FAQs

Getting Started:                

Q. What is NRSP MFBL Internet Banking?

NRSP MFBL Internet Banking is a real-time online banking service, offering a simple, convenient and secure method of accessing your NRSP MFBL accounts via Internet. Through this doorstep banking facility you can conduct your financial transactions at your own time, location and convenience, 24 hours a day, 7 days a week.

 

Q. Can a customer access internet banking ID, if his/her card is not in active state?

Yes, customer can get this Internet Banking registered even if his/her debit card is not active.

 

Q. Is there any subscription or annual charges for Internet Banking?

As of now this is a free service, Bank reserves the right to change the fee anytime and same will be communicated through Schedule of Charges.

 

Q. How many incorrect attempts are required to block a password?

If user enters three (3) wrong password, this will disable his ID. User will have to rest his/ her password to activate his account.

 

Q. What is the process of re-activation of Internet Banking if a password exhaust/expired?

User will have to reset his/her password. User will be activated as well

 

Q. What is the password change policy for Internet Banking.?

Password should be changed after 90 days

 

Q. What is expiry time period for OTP?

OTP will expire after every transaction and/ or 5 minutes, whichever occurs first.

 

Q. What should user do if he/she does not receive SMS from NRSP Bank SMS service?

NRSP Bank send SMS to its valuable customers from 9395 short code. If any user does not receive SMS from 9395 then it is suggested that users should send a text message “MNP” to 9395. If users still does not receive SMS then they should call our Call Centre and register their complain.

 

Q. What can I do with NRSP MFBL Internet banking?

NRSP MFBL Internet Banking is a real-time online banking service, offering a simple, convenient and secure method of accessing your NRSP MFBL accounts via the Internet. Through this doorstep banking facility you can conduct your financial transactions at your own time, location and convenience, 24 hours a day, 7 days a week.

  • Account balance inquiry
  • Account statement
  • Transferring funds between yourNRSP MFBL accounts
  • Transferring funds from yourNRSP MFBL account to other NRSP MFBL account holders
  • Transferring funds to 1-LINK & MNET member banks
  • Utility bill payments
  • Credit card bill payments
  • Set Different Transaction Limits
  • Purchasing mobile phone airtime
  • Internet Service Provider Bill Payments
  • Donations to selected charitable organizations
  • Request for Cheque Book,
  • SMS alert subscription, Mark Cheque Stop for Payment, Mark Debit Card as Hot/ Warm and Cold
  • Set Recurring Payments and Payment Reminders
  • Payments for online shopping and much more…

 

Q. What are the prerequisites for Bank NRSP MFBL Internet Banking?

NRSP MFBL Internet Banking has the following prerequisites:

  • You should be a NRSP MFBL Account holder
  • Your local cell number must be registered with NRSP MFBL
  • Must have NRSP MFBL Debit Card

 

Q. How do I register for Bank NRSP MFBL Internet Banking?

Visit https://connect.nrspbank.com for registration as new user.

  • Go to Internet Banking section and click on the “New User
  • Read the terms and conditions and check the box if you agree to the terms

Enter following information for registration:

  • Debit Card Number
  • Account Number
  • Mobile Number that is registered with bank
  • Date of birth
  • Email address for communication
  • Card Expiry
  • Enter ‘Captcha’
  • Select a security question and enter its answer
  • Click on the ‘Submit’ button
  • On the next screen, customer’s registered email ID will appear
  • Clicking on the ‘Confirm’ button
  • An OTAC – One time activation code will be generated. The first 5 digits/characters will be sent on your registered email and the last 5 digits/characters will be sent via SMS on your registered cell number.
  • You can log in by combining the OTAC sent to your email and cell number

 

Q. How do I update my email address and cell number?

Visit your Bank NRSP MFBL branch and submit a request in writing to add your email address and cell number in our 'Registration Database'. Your email address and cell number will be added within 2 business days.

 

Q. What is the fee for sms alert service?

Fee for sms alert service is Rs300/year.

                                

General Information

Q. What is OTP?

OTP is ‘’One Time Password’’. OTP is generated at the time of registration, change/forget password, create beneficiary(s) and upon issuance of any transaction from Internet Banking. OTP is received on customer registered cell number and email address.

 

Q. I see an unclear CAPTCHA, what should I do with it?

This CAPTCHA is purposely scrambled / twisted; just type the code written on it in the “CAPTCHA” field given below to it. You can always refresh the CAPTCHA in-case you are unable to read it.

 

Q. How can I view transactions performed through NRSP MFBL Internet Banking?

All transactions performed are available under User Management Menu. Click on User Activity and enter dates to see your transactions. Alternatively you can also check your Mini Statement and Account Statement for the same

 

Q. What is the maximum time range, I can view my account statement?

You can view your account statement for one year through NRSP MBFL‘s Internet Banking.

 

Q. How can I un-subscribe/block my Internet Banking account?

You can block your Internet Banking account by loging into Internet Banking. Go to your profile setting and press Un-subscribe Button.

 

Q. How can I unblock my account?

You can unblock your account by clicking “Forgot Password”

 

Q. I suspect someone has access to my email account. What should I do?

Immediately call our Call Center at 062-111-011-011 to temporary block your Internet Banking account.

 

Q. I have forgotten my User ID, what should I do?

Your User ID is confidential and should never be shared with anyone. In case you forget your User ID, Click on “Forget User ID” on login page (https://connecct.nrspbank.com)

 

 Q. I have forgotten my password, what should I do?

Your password is confidential and should never be shared with anyone. In case you have forgotten your password, please click the “Forgot password” link available on the login page (https://connecct.nrspbank.com).

You will be asked to provide email & sms OTP. Upon successful verification of both the OTPs, system will prompt for setting up new password.

 

Q. Can I change my User ID / Password?

You cannot change your User ID; however you may change your password through the 'Change Password' option available, below your User ID on the Internet Banking page. If you opted to un-subscribe from Internet Banking, only then you set a new User ID.

 

Q. What should I do if I suspect that my password has been exposed to others?

Immediately change your password using the 'Change Password' option from the Internet Banking website.

 

Q. Why do we need to create a beneficiary?

In order to perform different financial transactions, beneficiary creation is required. This is done to better safe guard your Internet Banking account from misuse. For every beneficiary created, a one- time password will be generated and delivered to your registered email address and cell number. Until the one-time password is not entered in the password box, the beneficiary will not be created.

 

Q. How do I delete a beneficiary?

To delete a beneficiary, go to the Beneficiary Management link/ tab and click ‘delete beneficiary’. All your added beneficiaries will be available in this menu. Click on the delete button available in front of the added beneficiary.

 

Q. If I have registered as a debit card holder and later I block my Debit Card will my Internet Banking will get blocked too?

No! Your Internet will be active regardless your debit card status.

 

Q. Can I have Multiple Internet Banking IDs?

You cannot have multiple Internet Banking IDs.

 

Q. How should I change my transaction limit?         

You can change your package by following below Steps:

  • Click on change package
  • Select the option as per your need
  • Select fee account and submit
  • Enter OTAC received via email and SME will be generate
  • Go to Card Summary
  • Click on edit (available on card picture)
  • Click limits

 

Funds Transfer

 

Q. Can I transfer funds between my own accounts?

Yes, you can transfer funds between all your accounts linked to your NRSP MFBL Internet Banking, using the ‘My Account’ facility.

 

Q. Can I transfer funds to other NRSP MFBL accounts from my Internet Banking Account?

Yes, you can do it either by creating a beneficiary or directly to NRSFP account. Transfer funds from your account to any other NRSP MFBL account through the following procedure:

  • Go to the Beneficiary Management menu
  • Click Create Beneficiary
  • Select Other NRSP MFBL Account
  • Enter complete account number
  • Click the GET Button
  • Account Title will be auto populated
  • Provide the Nick
  • Click Submit button
  • A Confirm Beneficiary screen will appear
  • Click YES to proceed
  • OTP generated to be delivered at your registered email address and cell number
  • Enter OTP in the password box
  • Click YES button
  • Transaction completed
  • The added beneficiary will appear under the Other BAFL Accounts facility with internet Banking.

 

Q. How long does it take for funds to get credited into the beneficiary's account?

Normally, funds are transferred instantly. In case the credit is delayed by more than a day, please call our Call Center at 111-011-011 or write to us at complaints@nrspbank.com for assistance.

 

Q. Which banks can I transfer funds to via NRSP MFBL Internet Banking?

You can transfer funds to any NRSP MFBL account as well as 1-Link member banks and MNET. Following is the list of banks:

  • Allied Bank
  • Meezan Bank
  • Askari Bank
  • JS Bank
  • Sindh Bank
  • KASB Bank
  • Al Baraka Bank
  • Bank Al Habib
  • NIB Bank
  • Samba Bank Limited
  • Bank Islami Pakistan
  • Standard Chartered Bank
  • Bank of Punjab
  • Silk Bank
  • Apna Microfinance Bank
  • Meezan Bank Limited
  • Citi N.A.
  • Soneri Bank
  • Summit Bank
  • U Microfinance Bank
  • Faysal Bank
  • Tameer Bank
  • Finca Micro Finance Bank
  • Burj Bank Limited
  • United Bank Limited
  • Waseela Micro Finance Bank LT

 

Q. What is bill payment?

Bill payment is our online bill payment service, which allows you to pay bills to any of our listed billing companies, mobile companies, internet service providers.

 

Q: Which bills can I pay using NRSP MFBL Internet Banking?

You can pay bills for the following utilities:

  • Electricity
    • K-Electric
    • LESCO
    • GEPCO
    • HESCO
  • Gas
    • SNGPL
    • SSGC
  • Telecom
    • Telenor
    • Ufone
    • Mobilink
    • Warid
    • Zong
  • Internet Service Provider
    • Wateen
    • Qubee
    • Witribe
  • PTCL EVO Prepaid
  • PTCL EVO Postpaid
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