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NRSP Microfinance Bank is Smart Certified

Friday, September 14, 2018

NRSP Microfinance Bank is Smart Certified!

We are pleased to announce that NRSP Microfinance Bank Limited has been awarded the Client Protection certificate. This certificated has been awarded by The Smart Campaign, an independent global company which evaluates the management’s policies and processes to ensure they are aligned as per client protection principles. This achievement demonstrates the strong commitment from management to promote growth and institutional development within a client protection framework.

What it means for our Customers!

“Smart Certification provides an independent, objective seal of confidence that a financial institution is doing everything it can to treat its clients well and protect them from harm”.

This means that all the efforts and hard-work that we have been doing to ensure that from designing suitable products for our customers, pricing them fairly, employing easy loan disbursement and respectful collection methods, protecting our customers’ data to handling customer complaints efficiently, have been recognized by a well-known third party organization.

With this recognition, we have even bigger responsibility to further strengthen our standards of service by using customers’ feedbacks and ensure these reflect in progression of the bank. We are now focusing even more to ensure that our customer receive best of our services and products.